This is second sectional from this company that has not last for even months. Do you have something to say about West Elm? Graham Sands (Optum), Rick Bernard, Catherine Foley & Emmet Townsend [Inrupt Inc] - Racist skinhead bullies exemplifies corporate culture at optum, Wholesale Shelf Corporations - Scammer con artist, Black Arrow Express - my orders are still not delivered, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. She then asks me to sign for it. They confirmed the purchase and a few days later I got an... Last week, I purchased patio furniture from West Elm. I am extremely upset and disappointed I did not get the table I hoped for or ordered. The 4th time it was delivered wrong I just gave up and kept it. The price level of this organization is high according to consumer reviews. #westelmsucks, Experienced shedding in the first 6 weeks and was told we were out of the exchange period. After a month, one of the tubes stopped working. Also, due to this a few family members will nit be registering for weddings with your company after hearing what happened to me. She says they can and tells the original lady I was dealing with and spoke to on the phone (tall, slender with glasses) to place the order. The purchase itself was a painstaking process as the website was having issues. In my book that is called stealing. I want 20% off the coffee table I've already paid for and been waiting 7 weeks to get and I want a reliable updated delivery date. west elm NEWLYWED DISCOUNT Receive 10% off any purchase for 6 months after your wedding. Fix the couch. We were just sent a Grid Tufted with misaligned screws, an uneven centre post, slanting slats and best of all it is shorter than specified online so we can't fit a mattress. we shop at the santa Monica branch on Sunday labor weekend. Discovered *** purchase in west elm store, customer service listed on site is not allowed to help resolve, Worst reasoning by west elm for customer service. Most commonly, consumers tend to contact West Elm to ask questions about: Request for Information, Payments and Charges, Shipping and Delivery. What a dumb idea. What a nightmare getting it picked up, but nothing compared to the nightmare of getting a refund. About two months later, Im still waiting for a refund. It will cost me more money later on to swap the bed for my kid from out of town. Review #2096643 is a subjective opinion of poster. This organization is not BBB accredited. We have all of our receipts for purchases made and there is no purchase for the amount charged. Im getting the feeling they are hoping I will give up my refund and go away. I live in new jersey and the planters are going to Florida. So much that it ruined our carpet in that spot from all the friction. I worked with a wonderful woman (louella or louellen) and she was able to waive the shipping and told me if I could get my husband on the phone (due to work, during the week he is at our Chicago home) she could process it using his card. The overall rating of the company is 1.9 and consumers are mostly dissatisfied . When I asked for a call or return answer . ), Cheapest $4500 leather couch on the market, If you wish that your prior post be removed, submit a notarized letter, Like the sales associate that assisted me, Lack of any meaningful communication regarding order issues, Didnt deliver product and wont provide a refund, Inability to get promised credit for damaged item. AT the time I ordered, 1 furniture item and bedding were noted to be back ordered until late August/early September but all other items were scheduled to be delivered in July according to the order summary. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. Order Number: [protected] We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. She put me on hold for about 3 minutes to check. Those 2 ladies in the store were not very professional or friendly and have likely lost me as a customer and today we cancelled the order AND our west elm account. There is a reason they don’t allow people to review them online. West Elm horribly disorganized and treats their customers like dirt. The company offers no explanation as to why it has taken over three weeks for my furniture to travel from LA to Boise. We ordered the Emmerson reclaimed table, bench, coffee table, and two leather couches. I called West Elm and that is when my humiliation began. They... Damaged merchandise. I told her I do not have one. Review #2216165 is a subjective opinion of poster. A little frustrated, I say, well can you order one and have it shipped to me? Today is November 23rd 2020 and I still do not have the item OR a revised date of delivery. All I get is emails asking how my service was ? The person at the counter was very helpful and printed a page of stores that would have it. Last minute, they cancel delivery with some excuse (some of them obvious lies). After speaking with customer service, the transaction (purchase had to be done over the phone) was finalized on... Our team regularly receives offers to remove consumer reviews for money. West Elm does not disappoint when it comes to providing shoppers with beautiful and modern lighting pieces, however, there has been some mixed feedback when it comes to shipping and durability. I have the Modern 6 Drawer Dresser and decided to move it to another bedroom, upstairs. West Elm ranks 279 of 1470 in Furniture and Decor category. I bought a chair and sofa on August 15, 2020 and didnt receive either. Finally this morning I call customer service and they tell me there is a hold on the order.
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